Your first 3 styling sessions are completely FREE! Beginning after your first 3 sessions, you’re charged a $15 styling fee per session; however, this fee is applied as a credit to your purchase if you decide to keep an item from your order.
Once you’ve filled out your Style Profile, your stylist will get back to you with curated looks to review within 2-3 business days. (A note on timing: While we try extremely hard to stay within this 2-3-business-day window, sometimes we need a little extra time. We’re a super small team and if we get a ton of new requests all at once there are likely to be delays. Thank you so much for understanding and hanging in there with us!) Then, after you’ve selected items to be shipped to you, you’ll typically receive your box within 10 - 12 days.
Oh, no! We’re so sorry you didn’t like the items your stylist picked for you. We get it, though. Sometimes we don't get your style just right or we pick items that you already have in your wardrobe—we're human after all (no bots here at FASHOM ;). We'd love a second chance! Please cancel your current styling session and then contact your stylist via email at email@example.com. We’ll follow up as soon as possible!
Yes! Our goal is—and has always been—to style every body! Let your stylist know your size, and they will find options that fit your style and size requirements.
You can edit your size and style preferences at any time in your profile settings.
To verify your payment method, a pending transaction may appear on your credit or debit card. This is not an extra charge, but a temporary authorization we use to verify your payment method. It should clear within 2-3 business days.
Yes! For every box sold, we donate $1 to Second Chance Rescue NYC. This is a new initiative for us, and as a 100% cruelty-free startup, we can’t think of a better way to give back.
For each friend that makes a purchase on Fashom you receive $10 and they’ll get $10 too.