FAQ

Is there a styling fee?

Your first THREE styling sessions are completely free if signed up before August 31st, 2018 under our new user promotions. If you’ve signed up after, you will have TWO styling sessions free! Then, you’re charged a $15 styling fee; however, this fee is applied as a credit to your purchase if you decide to keep an item from your order.This fees applies at the time of submitting a styling request, if you cancel your preview session the styling fee will be applied.
Unlike other similar services we style you at the time of preview not at the time of shipment.

How long will it take to receive my FASHOM box?

Once you’ve filled out your Style Profile, your stylist will get back to you with curated looks to review within 2-3 business days. (A note on timing: While we try extremely hard to stay within this 2-3-business-day window, sometimes we need a little extra time. We’re a super small team and if we get a ton of new requests all at once there are likely to be delays. Thank you so much for understanding and hanging in there with us!) Then, after you’ve selected items to be shipped to you, you’ll typically receive your box within 10 - 12 days.

I don’t like anything my stylist picked. Now what?!

Oh, no! We’re so sorry you didn’t like the items your stylist picked for you. We get it, though. Sometimes we don't get your style just right or we pick items that you already have in your wardrobe—we're human after all (no bots here at FASHOM ;). We'd love a second chance! Please cancel your current styling session and then contact your stylist via email at stylist@fashom.com. We’ll follow up as soon as possible!

I got my FASHOM box, do I get any discounts?

Yes, of course. We know women love to bargain so we’ve taken care of that for you. We try to make sure we give you the best quality of products at a good price. Plus, you get 25% for keeping THREE or more pieces. Simply select the pieces you want to keep on your checkout screen and return the rest in the pre-paid envelope. You can also use any available credits here.

What do I need to do if I want to exchange for another size?

You can send us an email at info@fashom.com and tell us what you would like .We'll check the availability for the piece(s) and inform you the timeframe for you to receive it. You can complete checkout with the piece(s) as "KEEP" on the checkout screen. If for some reason you don't like it, we'll add the credits to your account.

Do you style plus size, petite & maternity?

Yes! Our goal is—and has always been—to style every body! Let your stylist know your size, and they will find options that fit your style and size requirements.

How do I change my size requirements and style preferences?

You can edit your size and style preferences at any time in your profile settings.

Why was my credit card charged $1.00?

To verify your payment method, a pending transaction may appear on your credit or debit card. This is not an extra charge, but a temporary authorization we use to verify your payment method. It should clear within 5-7 business days.

Does FASHOM support any nonprofits or charities?

Yes! For every box sold, we donate $1 to Second Chance Rescue NYC. This is a new initiative for us, and as a 100% cruelty-free startup, we can’t think of a better way to give back.

Is there a subscription?

No, you request when you want to get styled by submitting a new request on your “My Style” page.

What’s your Refer-A-Friend program?

For each friend that makes a purchase on Fashom you receive $10 and they’ll get $10 too.